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100 Kuhlmann Ave, Hatley WI 54440
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(800) 463-5100

Rightway & Stratford Propane

Propane safety

Gas appliance safety is a top priority. If you smell gas in your home, follow these steps:

1. No Flames or Sparks! 

-Immediately put out all smoking materials and other open flames. 

-Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.


2. Leave the Area Immediately

-Get everyone out of the building or area where you suspect gas is leaking


3. Turn Off the Gas

-Turn off the main gas supply valve on your propane tank if it is safe to do so

-To close valve, turn it clockwise (to the right)


4. Report The Leak 

-From a neighbor's home or other nearby building away from the gas leak,  call your propane retailer right away. If you can't reach your propane  retailer, call 911 or your local fire department.


5. Do Not Return to the Building or Area 

-Your propane retailer, emergency responder, or qualified service technician will determine when it is safe to do so.


6. Get Your System Checked 

-Before you attempt to use any of your propane appliances, your propane  retailer or a qualified service technician must check your entire system  to ensure that it is leak-free.

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Can You Smell It?

Propane  smells like rotten eggs, a skunk's spray, or a dead animal. Some  people may have difficulty smelling propane due to factors like their age (older people may have a less sensitive sense of smell), a medical condition, or the effects of medication, alcohol, tobacco, or drugs.


Propane gas detectors:

Under  some circumstances, you may not smell a propane leak.  Propane gas  detectors sound an alarm if they sense propane in the air.   They can  provide an additional measure of security.


Some guidelines to follow regarding propane gas detectors:

  • Only buy units that are listed by Underwriters Laboratories (UL).
  • Follow the manufacturer's instructions regarding installation and maintenance.
  • Never ignore the smell of propane, even if no detector is sounding an alarm.

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How to read your gauge and turn on/off your tank

Percentage Gauge

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Most tanks will have a liquid level gauge that will tell you the percent level of fuel in your tank.  The gauge is located on the top of the tank.  


The indicator is not a precise measuring device, but gives a general estimate of fuel levels.

Liquid Level Gauge at 0%

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When the needle hits the red zone, it's time to schedule a delivery!

Liquid Level Gauge at 25%

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Best time to order is between 20 and 30%

How to turn off your tank

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Your tank shut off turns just like an outdoor water faucet.  There should be directional arrows marked to show open and closed.